Effective Date: June 15th 2025
Last Updated: June 15th 2025

1. Introduction

This Privacy Policy describes how Tropicode (“we,” “us,” or “our”) collects, uses, and protects information when you use Advanced Copy for Jira (the “App”) integrated with Atlassian products.

2. Information We Collect

2.1 Support Information

When you contact us for support, we may collect:

  • Your name
  • Email address
  • Information about your issue or inquiry
  • Any additional information you voluntarily provide

2.2 App Usage Data

The App operates within your Atlassian environment and does not store customer data outside of the app. All app-related data remains within your Atlassian instance.

3. How We Use Your Information

We use the collected information solely for:

  • Providing technical support and customer service
  • Responding to your inquiries and requests
  • Improving our App and services
  • Communicating important updates about the App

4. Data Storage and Security

4.1 Customer Data

  • No customer data is stored outside of your Atlassian environment
  • All app functionality and data processing occurs within your Atlassian instance
  • We do not have access to your Atlassian data unless explicitly shared for support purposes

4.2 Support Data

  • Support-related information (name, email) is stored securely on our systems
  • We implement appropriate technical and organizational measures to protect your information
  • Access to support data is limited to authorized personnel only

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights, property, or safety
  • In connection with a business transfer or merger

6. Data Retention

  • Support-related information is retained when requests are made for support.
  • You may request deletion of your customer data at any time
  • App data remains within your Atlassian environment under your control

7. Your Rights

You have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent for processing

8. Third-Party Services

This App integrates with Atlassian products. Please review Atlassian’s Privacy Policy to understand how they handle your data: https://www.atlassian.com/legal/privacy-policy

9. Children’s Privacy

Our App is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy within the App or through other communication methods.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

12. Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including GDPR, CCPA, and other relevant regulations.